Resilience, business efficiency and cost savings
By providing automation, Geneos helps Quod Financial free up resources within the IT support team, reducing mean time to resolution (MTTR), and enabling IT support to meet their agreed service levels through seamless integration with their Service Desk platform.
For added peace of mind, Quod Financial has chosen to use ITRS’s managed services to ensure continued support for their production environment, access to the daily operational checklist and taking advantage of their 5-minute critical response SLA.
When summing up the benefits of choosing Geneos as their real-time monitoring tool, Quod Financial said: